Danilo & Josh
Josh learned there’s also a method to overcoming mediocrity. When you are tired of being average is when you desire to step up to excellence and become the exception.
“It was all in Danilo’s system,” says Josh. “The methodology, his tonality on the phone, the background underneath, all the things that might not be talked about, but you have to see it to get it. He told me, ‘dude, you sound bad, you sound like a robot, you sound dull when you talk to people.’ “I practiced a shift in my tonality and practiced captivating someone on the initial call. And then there was the work ethic. You can’t stroll in at 9 or 9:15 am and stop at 6 pm and expect to have extraordinary results. It’s being there by 8 am ready to go and doing it until 9 or 10 pm. That’s the name of the game.”
In fact, it’s the game, or gaming for that matter, that Josh says might be the other secret to his success at USHEALTH Advisors
“I wasn’t really competitive in my early days of school,” says Josh. “I didn’t play a lot of sports in school and I was kind of floating, just going through the motions until I got into gaming. My parents had moved us from New York to South Florida when I was about ten. My gaming began soon after. I attribute a lot of the skill set I have in dialing, in navigating the computer tools, in typing fast, all of that came from the competitive gaming. You had to have an intense level of focus, to respond to something, to help others navigate quickly and send messages, etc. The development of that skill set transfers perfectly to dialing, to working the phones, to juggling many tasks at once.”
It also ended up forcing Josh into the workforce fairly quickly. “I got my first job bussing tables at age 15,” says Josh. “My mother had a real problem with the amount of gaming I was doing, so she got me a job. My focus and work ethic came from those jobs at a very early age. So when you take the desire to perform, to make money and cross that with the gaming skills, that’s why working the phones here becomes a natural fit.”
A desire to always get better has always been an underlying passion in Josh’s life. “The first ten years of my life I was in New York,” recalls Josh. “But then my parents moved us down to South Florida. I started fourth grade in a different school and it was a big, big change for me. My parents started myself and my brother in private school, but then quickly realized it wasn’t worth the $18,000-a-year-tuition, so by fifth grade I was sent to public school. It wasn’t an easy transition and it was not a high-performing school. In fact, it was the lowest-rated elementary school out there. That brought a lot of humility as well, because while we were no means, upper class, a lot of the kids there saw me as such because so many kids came from low income or even impoverished families. It taught me a lot about gratitude for what we did have.”
By the time he got to college, Josh was ready, more than ready to leave the nest. “I went to the University of Florida and I was thrilled to live on my own – and everything that comes with that – especially the freedom. I majored in finance, graduated cum laude with a bachelor of science in business and a minor in Spanish. But I stretched out my time there. I had credits coming into college so I could have graduated early, but I didn’t want to graduate sooner than the normal four years, so I took my time, partying and being very social.”