USHEALTH has a proud legacy of timely claims payments on behalf of its customers. In fact, the company’s commitment to its customers is so powerful, it has established an average time-service for claims payments of just 2.3 days, compared to an industry standard of 30-45 days.
In 2017, the USHEALTH family Group of companies processed and paid over 1.98 million claims while setting new benchmarks for timeliness and accuracy of claims payments. This remarkable time-service standard has been achieved despite a 45% year-over-year increase in total claim volume. It is made possible through thoughtful implementation of auto adjudication rules, which allow USHEALTH to make same-day payments on 74% of all submitted claims. Moreover, 91% of all claims are paid within 5 days and 97% are paid within 10 days.
USHEALTH’s benchmark for timeliness and accuracy of claims payments is just one more example of our total commitment to customer satisfaction.